Who are we?

Protocol Travel &Tourism is one of the leading Tour Operators in Jordan, providing comprehensive services.Holding places, people and customs through professional guides, modern transportation, quality hotels, fine restaurants and other key vendors.

Located on Sweifeyeh at Al Jawad Alarabi Building (Second Floor) in Amman, our offices are open from 9 AM till 6 PM 6 days a week; you can freely call our agents 24/7 for urgent requests or emergency.

We are fully licensed agency& categorized as an (A) travel agency.

Our specialized departments offer a diversity of services providing the highest quality professional travel services offering a full range of inbound and outbound travel services to individual, corporate and group clients.Every department works independently to provide the best service to our customers, targeting their friendship and a long lasting relationship.

All services and departments are located at our office in Amman, starting with the Management and Administrative Department, Operational Department, Reservation Department, Product Development, Sales & Marketing, Inbound, Outbound & Ticketing Departments, giving us a competitive advantage by being all under one roof.

How can we benefit you? 

Our services are based on 3 major points:                                  

Experience:

An excellent reputation for personal services, quality and value through extensive research and a comprehensive database backed up of experience in the travel industry.

Our agents travel to the places they sell on a regular basis. They inspect the newest properties along with older properties that have undergone renovation.

We feel this is an extremely important aspect of being an above average travel consultant. It is what enables us to suggest properties that match our client's needs, and personalities. 

Service:

Professional customer oriented consultation providing hassle free travel. Email capabilities for convenience and prompt booking and information. Creative but persistent approach to search for the most appropriate travel arrangements and identifying the best possible value. Our travel consultants are friendly, professional, and experienced in accommodating both the seasoned traveler and those new to the world of travel.

We pride ourselves in customer satisfaction. A large percentage of our bookings are from repeat clientele while much of our new business is from word of mouth recommendations. 

Value:

With our “ Know How  “, and as a sales agent for almost all major international airlines in Jordan, we do not only offer competitive prices to our customer, but we are also able to pass on very competitive prices and a maximum opportunity for choices and flexibility.

We are concentrated on three main cores & values:

Our reputation has been built on our dedication to provide our clients with nothing less than the ultimate in travel & tourism services.
Our team of professionals is trained to design and create tailor made programs by combining their dedication, expertise, personalized service, attention to detail and creativity to ensure you get what you want and more!.

Our goal is to exceed your expectations by insuring that your client’s interests, budget and schedule are accommodated at the highest possible level.

What can we do?

Our services include EVERYTHING related with tourism, such as:

  • International Airline Reservations & Ticketing
  • Worldwide hotel reservation
  • Worldwide car rental.
  • Ground handling services
  • All over the year excursions and itineraries, (Adventures, Eco-Tours, Biblical Tours, Cruises, Diving, Sea Resort Holidays, Ski Holidays, Relaxation & Spa Treatment Packages, & Tailored Made Tours)
  • Incentive, Special interest groups.
  • Conferences & MICE
  • Cruises worldwide& locally (Aqaba)
  • Camping services.
  • Catering.
  • Meet & Assist services.
  • Limousine & VIP treatment specialists.
  • Free Ticket delivery

How can we prove that we are qualified?

We have proved our excellent services and products locally and worldwide through holding on client satisfaction policy. Below you may find a list of some of our most valuable clients who we have been serving through the years:

  • The Agency for Technical Cooperation and Development
  • Jordanian Women's Union
  • Smart Buy Company
  • A/E Business Council
  • MBC Television Network – Beirut
  • IOM
  • SOS
  • Tamweelcom
  • Emphnet
  • French Agency For Development
  • Caritas Jordan
  • Tamkeen For Legal Aid & Human Rights

And many other satisfied clients.

With us, you can be 100% sure that your request is being held in highly dedicated and professional hands. We are proud to inform you that we are top agents in Jordan with fast and attentive customer service. There is no waiting with Protocol Tours, whether it is for a ticket, or an airport transfer or a hotel booking… etc, be sure that you are having the best combination between price and service. All of our staff is delighted to serve you 24/7, including holidays.

The following contacts are awaiting your call and are willing to serve you. Try calling them and experience the difference between us and the others.  

 Contacts:

Mr. EyadQatawneh : General Manager
Email:eyad@protocol-travel.com 

Mrs. Zeina Abdullah : Senior Reservation & Sales (outbound & Inbound)
Email:res@protocol-travel.com                                                           

Mr. Ali Obaidi : Public Relation Officer
Email:pr@protocol-travel.com  

Mr. Osaymar Hamed :Ticketing Manager
Email:info@prtocol-travel.com